ITEMS WERE DAMAGED IN SHIPPING…

• REPLACE THE ITEM

Email us your order number, and we will ship a replacement item to you.

• FULL REFUND

Email us your order number, and we will refund your order in full back onto the credit card the item was purchased with. Please allow 72 business hours for the credit card company to process the credit back onto your card. If you paid by check or money order, please allow 1 business day for your refund check to be processed and placed in the mail. Refunds payments will only be made via the original payment method.

THIS IS NOT WHAT I ORDERED…

• REPLACE THE ITEM

Email us your order number, and we will ship the correct item to you. We will determine the handling of the misshipped items during the replacement process.

• FULL REFUND

Email us your order number, and we will refund your order in full back onto the credit card the item was purchased with. Please allow 72 business hours for the credit card company to process the credit back onto your card. If you paid by check or money order, please allow 1 business day for your refund check to be processed and placed in the mail. Refunds payments will only be made via the original payment method. We will determine how to return the misshipped item during the replacement process. Ella will pay for any additional shipping.

THE ITEM I RECEIVED IS NOT WHAT WAS LISTED OR I’M JUST NOT SATISFIED…

• KEEP THE ITEM

If you would like to keep the item, email us your order number, describe the situation, and we will determine a resolution.

• FULL REFUND

Email us your order number, and we will refund your order in full back onto the credit card the item was purchased with. Please allow 72 business hours for the credit card company to process the credit back onto your card. If you paid by check or money order, please allow 1 business day for your refund check to be processed and placed in the mail. Refunds payments will only be made via the original payment method. We will determine how to return the misshipped item during the replacement process. Ella will pay for any additional shipping.

WHERE IS MY ORDER…

• If it has been more than 7 business days since your order shipped, please email us your order number and we will contact USPS.

We we will ship you a replacement item if your package is not immediately located.

We will refund your order in full if your item was unique or we do not have a replacement item in stock. Please allow 1 business for your refund check to be processed and placed in the mail.

I CHANGED MY MIND AND NO LONGER WANT MY ORDER…

• SHIP THE ITEM(S) BACK TO WMG WITHIN 14 DAYS AT THE FOLLOWING ADDRESS:

WMG PUBLISHING INC.
SUBSCRIPTIONS
PO BOX 269
LINCOLN CITY, OR 97367

When we receive the item(s):

If you paid for return shipping

We will refund the purchase price of all items returned via the original payment method of the order.

If you wrote “Return to Sender” on the box

We will refund the purchase price of all the items returned less the cost of the return shipping via the original payment method of the order.

If you return an item without prior communication

We will refund the purchase price of the item less any return shipping fees. Then, we will inform you via email that we received your items and the status of your refund.

I NEED TO CANCEL MY SUBSCRIPTION.

Contact us at Subscriptions@wmgpublishingmail.com or 541-614-1400 with the Renewal Code, Name or Delivery Address for your subscription. We will adjust your account with WMG Publishing and provide a credit prorated to the number of unfulfilled volumes. Please allow 72 business hours for the credit card company to process the credit back onto your card. If you paid by check or money order, please allow 1 business day for your refund check to be processed and placed in the mail. Refunds payments will only be made via the original payment method.